Shipping Policy

Shipping Terms & Conditions

At Nam Huat Lee, we strive to deliver your orders quickly and securely within Singapore.

Shipping Provider

All orders are shipped via Ninja Van for reliable and trackable delivery.

Order Processing

Orders are processed and dispatched within 2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Once dispatched, delivery within Singapore typically takes 3 to 4 business days. Delivery times are estimates only and may be affected by peak periods, public holidays, adverse weather conditions, or unforeseen courier delays.

Shipping Rates

Shipping charges are calculated at checkout based on your order and delivery location. Any free or promotional shipping offers will be clearly indicated during the checkout process.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp to monitor your delivery status.

Delivery Responsibility

Please ensure that your shipping address and contact details are accurate and complete when placing your order. Nam Huat Lee is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

For products that require specific storage conditions, customers are advised to retrieve their parcel promptly and store the products according to the instructions provided. Nam Huat Lee is not responsible for any deterioration in product quality caused by delayed collection or improper storage after delivery.

Delivery Issues

If your parcel arrives damaged, is missing, or you receive the wrong item, please contact us within 7 days of receiving your order by emailing enquiry@namhuatlee.com or calling 8083 5686. Please include your order number and clear photographs where applicable so we can investigate and resolve the issue promptly.