Return Policy

Return Policy

 

If you have made the wrong purchase or are not satisfied with your purchase, we are happy to assist you.

 

We will gladly exchange any unused and unopened regular-priced merchandise within 3 days of purchase/date of delivery (for online purchases) with the original receipt.

 

Exchanges may be made in-store on a one-to-one basis, or for another item or items of the same or lower value. Customers may also top up the difference for items of higher value.

 

Cash refunds are only available for purchases made on the same day/date of delivery (for online purchases).

 

If your parcel arrives visibly damaged or you receive an incorrect item, please contact us within 7 days of receiving your order with your order number and clear photographs so that we can investigate and assist you promptly.

 

For products that require specific storage conditions, customers are advised to bring the parcel indoors and store the products according to the instructions provided immediately upon delivery. Nam Huat Lee will not be responsible for any deterioration in product quality resulting from delayed collection or improper storage after delivery.